@TECHREPORT{Pos_Reg_2014,
author = "Posada Posada, Farid Alberto",
title = "Registro de Llamadas Internas",
year = 2014,
institution = "Repositorio Fundación Universitaria María Cano",
url = "https://dspace-fumc.metabuscador.org/handle/fumc/1693",
}